Privacy Policy
Taku Plumbing & Heating (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide through our website (https://takuplumbingheating.com), including our contact form and SMS/text communication services.
1. Information We Collect
When you interact with our website or communicate with us, we may collect:
- Your name
- Your email address
- Your phone number
- The contents of any message or inquiry you send
- IP address and browsing information (via cookies)
2. SMS/Text Message Communication
We offer optional SMS/text messaging services to help you stay informed about your service appointments, billing updates, and job follow-ups.
You can opt in to receive text messages in the following ways:
- By phone: When you call us, you may be given the option to opt in during the call.
- Online: When using our website contact form, you may check a box to consent to receive text messages from us.
By opting in, you agree to receive messages such as appointment reminders, dispatch notifications, billing updates, and customer surveys.
Please note the following:
- Message and data rates may apply
- Message frequency may vary
- You can reply HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.
- Your phone number will not be shared with third parties for marketing or promotional purposes.
We retain your consent information as required for compliance purposes.
3. Cookies and Tracking
Our website uses cookies to improve your browsing experience and analyze website traffic.
What Are Cookies?
Cookies are small text files stored on your device that help websites remember information about your visit.
We use cookies to:
- Understand user behavior via analytics
- Improve site functionality and performance
- Store your preferences for future visits
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
4. How We Use Your Information
Your information is used for the following purposes:
- Responding to service inquiries
- Scheduling and confirming appointments
- Sending service-related notifications via SMS or email
- Following up with surveys or customer service outreach
- Improving our website and customer service processes
We do not sell or rent your information to third parties for marketing.
5. Data Security
We take appropriate measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction. However, no digital transmission or storage system can be guaranteed 100% secure.
6. Your Rights & Choices
- You may opt out of text messaging at any time by replying STOP.
- You may request to review, correct, or delete your personal data by contacting us directly.
7. Contact Us
If you have any questions about this policy or your data, please contact us:
Taku Plumbing & Heating
PO Box 240940
Douglas, AK 99824
Phone: (907) 419-5453
